RE-IGNITE PURPOSE, PASSION AND PERFORMANCE IN INDIVIDUALS AND TEAMs
IF THESE ARE YOUR GOALS FOR YOUR TEAM, WE HAVE A PROGRAM FOR YOU!
- Would you like your team to really connect with clients?
- Would you like your team to share a collective view of what great service looks like?
- Would you like your team to have clarity around your brand experience?
- Would you like your team to understand the customer journey they are trying to deliver end-to-end and know what their role as guide in that journey is?
- Would you like your client service staff to be productive and less absent and more engaged in their work?
- Would you like your team to work with purpose, passion and excel in their performance?
THE BRAND WARRIOR PROGRAM
This is a program that combines personal and team development with necessary soft skills and infusing your brand into every session.
- It’s a personal and team development journey
- It focusses on skills building and collaboration
- It creates a personal goal for each person and a common goal for each team
- It’s a lot of fun
- It’s emotional – warning, they may laugh and cry at the same time
OUTCOMES OF THE PROGRAM:
- Clarity on personal purpose and goals
- Alignment on team goals
- Alignment on what good service looks like
- Clarity on the actual brand experience and how to deliver on that
- Techniques to handle conflict situations with clients
- Improved ownership of issues
- Improved problem solving
- Understanding of productivity, balance and overall wellbeing
SKILLS DEVELOPED DURING THE PROGRAM
- Active listening
- Problem solving
- Stress management
- Play (through Lego Serious Play)
- Folder for each delegate
- High quality colour printed training materials.
- A Facilitator per 6 people
- Photo and Summary of each session + video clips of group stories
- Debriefing session with leadership upon completion of the session
WHO IS THIS PROGRAM FOR?
The agenda is merely a container for your brand to be infused into the program.
We use the following as input into the program:
- Brand definition and tone of voice
- Employee value proposition
This program can be run for any the following roles:
- Marketing and brand teams
- Leadership development
- Administrative staff
- Client service staff
- Client service leadership
Contact us for an complimentary, introductory half-day workshop to showcase this program. firstname.lastname@example.org