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RE-IGNITE PURPOSE, PASSION AND PERFORMANCE IN INDIVIDUALS AND TEAMs

IF THESE ARE YOUR GOALS FOR YOUR TEAM, WE HAVE A PROGRAM FOR YOU!

 

  • Would you like your team to really connect with clients?
  • Would you like your team to share a collective view of what great service looks like?
  • Would you like your team to have clarity around your brand experience?
  • Would you like your team to understand the customer journey they are trying to deliver end-to-end and know what their role as guide in that journey is?
  • Would you like your client service staff to be productive and less absent and more engaged in their work?
  • Would you like your team to work with purpose, passion and excel in their performance?

THE BRAND WARRIOR PROGRAM

This is a program that combines personal and team development with necessary soft skills and infusing your brand into every session.

  • It’s a personal and team development journey
  • It focusses on skills building and collaboration
  • It creates a personal goal for each person and a common goal for each team
  • It’s a lot of fun
  • It’s emotional – warning, they may laugh and cry at the same time

OUTCOMES OF THE PROGRAM:

  • Clarity on personal purpose and goals
  • Alignment on team goals
  • Alignment on what good service looks like
  • Clarity on the actual brand experience and how to deliver on that
  • Techniques to handle conflict situations with clients
  • Improved ownership of issues
  • Improved problem solving
  • Understanding of productivity, balance and overall wellbeing

SKILLS DEVELOPED DURING THE PROGRAM

  • Thinking
  • Active listening
  • Communicating
  • Problem solving
  • Stress management
  • Collaboration
  • Innovation
  • Storytelling
  • Play (through Lego Serious Play)

Included:

  • Folder for each delegate
  • High quality colour printed training materials.
  • A Facilitator per 6 people
  • Photo and Summary of each session + video clips of group stories
  • Debriefing session with leadership upon completion of the session

WHO IS THIS PROGRAM FOR?

The agenda is merely a container for your brand to be infused into the program.

We use the following as input into the program:

  • Brand definition and tone of voice
  • Employee value proposition

This program can be run for any the following roles:

  • Marketing and brand teams
  • Leadership development
  • Administrative staff
  • Client service staff
  • Client service leadership

Contact us for an complimentary, introductory half-day workshop to showcase this program. hello@brandlove.co.za

INTERESTED OR NEED MORE INFORMATION ...

Get in touch by dropping us a mail at hello@brandlove.co.za . Our passion is to ignite Brand Warriors.